Travel & Explore

🛑 Cancellation Policy for Fixed Departure Trips:

✅ Cancellation by Customer:
👉 30 days or more before the departure date: 90% refund (after deducting booking & processing fees).
👉 15–29 days before the departure date: 50% refund.
👉 7–14 days before the departure date: 25% refund.
👉 Less than 7 days before the departure date or No-show: No refund.

✅ Booking Amount:

Advance booking amount will be non-refundable but can be adjusted for future bookings within the same calendar year under special cases only of bookings are cancelled 15days prior start of tour.  

✅ Cancellation by Company: In rare cases of unforeseen situations like natural disasters, political unrest, or minimum group size not met:

👉 Full refund or rescheduling of trip as per customer preference.
👉 No compensation for travel, accommodation, or other costs incurred outside the trip package.

Cancellation Process:

👉 All cancellations must be emailed to [email protected] with booking details.
👉 Refunds, if applicable, will be processed within 7–10 business days.

Additional Conditions:

👉 This policy does not cover cancellations due to flight delays, missed connections, or travel restrictions imposed by government authorities.
👉 We recommend customers purchase travel insurance to protect against unexpected changes.

♦ Users can book directly from our payment gateway or can use below payment methods. Please share the payment details to us on [email protected] or 9699872996.

💳 Payment Modes
UPI ID: raahitrekkers@kotak

Payment via Bank Transfer

Bank Name: Kotak Mahindra Bank

ACCOUNT NAME - TEAM RAAHI TREKKERS & Outdoors Pvt Ltd
ACCOUNT NUMBER - 5245312314
IFSC CODE - KKBK0001803
BRANCH - SAHAKARNAGAR


Paytm / Google Pay / PhonePe: 9699872996

🪙 Payment Schedule
Booking Amount (Advance): 30% (Non-refundable, confirms your seat)
Balance Payment: To be paid before start of the tour/trek


📌 Notes
Limited seats available, bookings on first-come-first-serve basis.
Please share screenshot of payment on WhatsApp: 9699872996
Keep a copy of payment confirmation for your records.

● Carry photo ID and address proof.
● Light woolens (May-Aug) and heavy woolens (Sept-Nov).
● Comfortable walking shoes (canvas or sports shoes).
● Dry snacks like biscuits, chocolates, etc.
● Umbrella/raincoat and torch.
● Sufficient cash for personal expenses.
● Personal medical kit and minimal jewelry.
● Avoid using soap in rivers and throwing waste during the journey.
● Note: Polybags are banned in Uttarakhand.

♦ It is a plastic-free zone, so please keep the area clean
♦ Any extra transfers[not mentioned in itinerary] required during the tour will be charged extra.
♦ For room sharing, in case you have opted for double sharing and we don't have any partner to share, your accommodation will be done in triple sharing [Applicable only for group tours]
♦  Anything that is explicitly not mentioned in the inclusions and optional as suggested in the itinerary, are not a part of this package.
♦  Images shown about the place, city, hotel, attractions, etc. are for illustration purpose only and may not be the same as linked to the itinerary or services provided.
♦ Cost and consequences arising due to any force major situations including but not limited to unforeseen circumstances like; natural calamities, political disturbances, health issues, flight delays • Cancellations, things beyond our control, etc. will have to be borne by the guest.
♦ Airport transfers and coach tours are based on all guest traveling together in same flight, any additional transfers will not be provided if guest travel on different airlines.
♦ There will be additional charges for the passengers would like to stay back at the destination or transit.
♦ If you are carrying gifts, brochures, standees, placards, t-shirts, stationery, backdrops, laptops, projector, snacks or any such items for distribution purpose, then it is sole discretion of customs authority or regulations.
♦ Duties or gratuities, if any will be payable by the guest/corporate only.
♦ Allowing excess luggage is subject to the airline approval, if any such charges, will be payable by guest/corporate only.
♦ Any changes in itinerary or upgrade in hotel /s will be charged extra, over and above the given cost (which will be informed to the customer in advance for final acceptance and payment)


♦ If this trek/tour is cancelled due to Covid Lockdown or natural calamity

♦  In case the tour gets cancelled because of local lockdown or natural phenomena or any other reason beyond our control, we shall arrange for alternative treks or tour to a different place[Subject to availability].
♦ In case, due to Government lockdown restrictions we are unable to continue with any of the plan, your only tour amount will be carry forwarded and travel amount will be refunded as per the travel operator standard refund process.
♦  If the participant is unwilling to go for the alternative tour/trek, there would be no refund or voucher issued as for this tour. All the services have to be arranged beforehand and cannot be shifted to any other date.
♦ No show and tour changes/cancellation due to bad weather or natural calamity will be non-refundable.
♦  No money shall be refunded in case a person is rescued and brought back to thebase camp before the said date.
♦  If the travelers need to return before the trip ends, they shall have to bear all the expenses for accommodation and meals at respective or any other place. The services on the tour are arranged for even if they go unused.

In Case of Injury / Casualty

♦ If any traveler feels unwell and has to be brought back to the base camp, all the charges, including the rescue fees, medication, Ambulance / Transport, accommodation apart from the scheduled itinerary, Meals or any other medical or Miscellaneous expenses will have to be borne by the traveler.
♦ P.S. We are only liable to offer the services mentioned as per the itinerary and inclusions.
 

​Unused Services

♦ We shall not offer or pay any discounts or refunds for missed or unused services which were missed or unused by the client due to no fault of ours, or our representatives, which shall include any termination of the client’s participation in the tour product due to the client’s own fault, negligence or breach of these terms.

1. A/C Restrictions:
○ A/C will not function in vehicles in hilly areas.
2. Unforeseen Events:
○ In case of bad weather or landslides, the itinerary will be
rescheduled. Guests will bear any additional costs incurred.
3. Hotel Services:
○ The company is not responsible for faults like electricity or water
issues at hotels (to be resolved by the hotel management).
4. Helicopter Services:
○ The company is not responsible for delays or cancellations due to
weather or issues from the aviation company.
5. Additional Costs:
○ Expenses outside the itinerary (medical emergencies, extra meals,
extra sightseeing) will be borne by the guest.
6. Green Card Permit:
○ Issued by Uttarakhand Govt. for Rishikesh; timing may vary
depending on the crowd.
7. Refund Policy:
○ Unutilized or partially utilized meals/services are non-refundable.

No discclaimer available.