Travel & Explore

🛑 Cancellation Policy for Fixed Departure Trips:

✅ Cancellation by Customer:
👉 30 days or more before the departure date: 90% refund (after deducting booking & processing fees).
👉 15–29 days before the departure date: 50% refund.
👉 7–14 days before the departure date: 25% refund.
👉 Less than 7 days before the departure date or No-show: No refund.

✅ Booking Amount:

Advance booking amount will be non-refundable but can be adjusted for future bookings within the same calendar year under special cases only of bookings are cancelled 15days prior start of tour.  

✅ Cancellation by Company: In rare cases of unforeseen situations like natural disasters, political unrest, or minimum group size not met:

👉 Full refund or rescheduling of trip as per customer preference.
👉 No compensation for travel, accommodation, or other costs incurred outside the trip package.

Cancellation Process:

👉 All cancellations must be emailed to [email protected] with booking details.
👉 Refunds, if applicable, will be processed within 7–10 business days.

Additional Conditions:

👉 This policy does not cover cancellations due to flight delays, missed connections, or travel restrictions imposed by government authorities.
👉 We recommend customers purchase travel insurance to protect against unexpected changes.

♦ Users can book directly from our payment gateway or can use below payment methods. Please share the payment details to us on [email protected] or 9699872996.

💳 Payment Modes
UPI ID: raahitrekkers@kotak

Payment via Bank Transfer

Bank Name: Kotak Mahindra Bank

ACCOUNT NAME - TEAM RAAHI TREKKERS & Outdoors Pvt Ltd
ACCOUNT NUMBER - 5245312314
IFSC CODE - KKBK0001803
BRANCH - SAHAKARNAGAR


Paytm / Google Pay / PhonePe: 9699872996

🪙 Payment Schedule
Booking Amount (Advance): 30% (Non-refundable, confirms your seat)
Balance Payment: To be paid before start of the tour/trek


📌 Notes
Limited seats available, bookings on first-come-first-serve basis.
Please share screenshot of payment on WhatsApp: 9699872996
Keep a copy of payment confirmation for your records.

● Carry a photo ID and proof of address.
● Clothing: Light woolens from May to Aug and heavy woolens from Sept
to Nov.
● Footwear: Comfortable walking shoes (canvas or sports shoes).
● Snacks: Carry dry eatables like biscuits, snacks, and chocolates.
● Porters: Always hire registered ponies, kandi, and porters for treks.
● Move slowly and give the driver sufficient time for rest.
● Umbrella/Raincoat and a torch.
● Carry sufficient money for personal expenses.
● Medical Kit: It’s advisable to carry your own personal medical kit.
● Jewelry: Avoid carrying heavy jewelry.
● Respect the Environment: Don’t throw wrappers or poly bags on roads
or in the forest; Uttarakhand bans plastic.
● River Etiquette: Don’t use soap in rivers while bathing or washing
clothes.
▪️ Trekking shoes for walk during sightseeing
▪️ Backpack (50 to 60 liters) with good support and Rain cover 
▪️ Small 10-20 ltr backpack to keep daily stuffs [ Must have]
▪️ Good Trekking Shoes (Snow proof recommended)
▪️ Fleece/Winter Jacket to manage cold must have 
▪️ Thermals - vest and lower[ Must Have]
▪️ Extra Pair of clothes 
▪️ Sun cap [ Compulsory]
▪️ Rain Poncho [Must Have]
▪️ Thermos
▪️ Sun protection cream 
▪️ Cold Cream and Lip balm
▪️ Sunglasses [ Must Have]
▪️ Slippers/ floaters [ Recommended]
▪️ Woolen Gloves [ Must Have]
▪️ Woolen socks 2 pairs [ Must Have]
▪️ Dry fruits, Dates, ready to eat snacks, Enerzal/ Glucon D and chocolate bars/ energy bars [ Recommended]
▪️ Pancha/ quick dry towel
▪️ Personal Toiletry Items (toothpaste, toothbrush, toilet paper, soap, etc.) [ Compulsory]
▪️ Carry Personal Medical Kit with consultation of your doctor.

▪️ Mandatory Documents
• Please carry the documents given below
✓	Original and photocopy of government photo identity card- (Aadhar Card, Driving License, Voters ID, etc.) [ Compulsory]
▪️ 2 Passport size Photographs
▪️ Power Bank

♦ Any extra transfers[not mentioned in itinerary] required during the tour will be charged extra.
♦ For room sharing, in case you have opted for double sharing and we don't have any partner to share, your accommodation will be done in triple sharing [Applicable only for group tours]
♦  Anything that is explicitly not mentioned in the inclusions and optional as suggested in the itinerary, are not a part of this package.
♦  Images shown about the place, city, hotel, attractions, etc. are for illustration purpose only and may not be the same as linked to the itinerary or services provided.
♦ Cost and consequences arising due to any force major situations including but not limited to unforeseen circumstances like; natural calamities, political disturbances, health issues, flight delays • Cancellations, things beyond our control, etc. will have to be borne by the guest.
♦ Airport transfers and coach tours are based on all guest traveling together in same flight, any additional transfers will not be provided if guest travel on different airlines.
♦ There will be additional charges for the passengers would like to stay back at the destination or transit.
♦ If you are carrying gifts, brochures, standees, placards, t-shirts, stationery, backdrops, laptops, projector, snacks or any such items for distribution purpose, then it is sole discretion of customs authority or regulations.
♦ Duties or gratuities, if any will be payable by the guest/corporate only.
♦ Allowing excess luggage is subject to the airline approval, if any such charges, will be payable by guest/corporate only.
♦ Any changes in itinerary or upgrade in hotel /s will be charged extra, over and above the given cost (which will be informed to the customer in advance for final acceptance and payment)


♦ If this trek/tour is cancelled due to Covid Lockdown or natural calamity

♦  In case the tour gets cancelled because of local lockdown or natural phenomena or any other reason beyond our control, we shall arrange for alternative treks or tour to a different place[Subject to availability].
♦ In case, due to Government lockdown restrictions we are unable to continue with any of the plan, your only tour amount will be carry forwarded and travel amount will be refunded as per the travel operator standard refund process.
♦  If the participant is unwilling to go for the alternative tour/trek, there would be no refund or voucher issued as for this tour. All the services have to be arranged beforehand and cannot be shifted to any other date.
♦ No show and tour changes/cancellation due to bad weather or natural calamity will be non-refundable.
♦  No money shall be refunded in case a person is rescued and brought back to thebase camp before the said date.
♦  If the travelers need to return before the trip ends, they shall have to bear all the expenses for accommodation and meals at respective or any other place. The services on the tour are arranged for even if they go unused.

In Case of Injury / Casualty

♦ If any traveler feels unwell and has to be brought back to the base camp, all the charges, including the rescue fees, medication, Ambulance / Transport, accommodation apart from the scheduled itinerary, Meals or any other medical or Miscellaneous expenses will have to be borne by the traveler.
♦ P.S. We are only liable to offer the services mentioned as per the itinerary and inclusions.
 

​Unused Services

♦ We shall not offer or pay any discounts or refunds for missed or unused services which were missed or unused by the client due to no fault of ours, or our representatives, which shall include any termination of the client’s participation in the tour product due to the client’s own fault, negligence or breach of these terms.● Air Conditioning: A/c will not work in the car in hilly areas (Chardham
sector).
● Unforeseen Circumstances: In case of bad weather, landslides, etc., the
itinerary will be rescheduled, and any extra expenses will be the
responsibility of the guest (e.g., food, accommodation, car rental).
● Hotel Issues: The company is not responsible for any issues like
electricity or water inside the hotel premises. Hotel management will
resolve the problem.
● Helicopter Services: Once Helicopter tickets are confirmed, the
company is not liable for any discrepancies (e.g., cancellations due to
bad weather).
● Extra Expenses: Any extra expenses not mentioned in the itinerary will be
borne by the client, including medical costs, extra meals, or hotels
outside the booked accommodation.
● Extra Sightseeing: Sightseeing outside the Chardham Yatra route will
incur an additional charge.
● F&B: Any extra food & beverage or services availed directly by the
customer are payable on a direct payment basis.
● Group Accommodation: In case of odd number groups, an extra
bed/mattress will be provided in the same room.
● Rates: The rates mentioned are applicable for Indian Nationals only.
● Rishikesh Permit: A Green Card permit will be obtained from
Uttarakhand Govt

No discclaimer available.