At Team Raahi Outdoors and Holidays, we understand that travel plans can change. This Refund and Return Policy outlines the conditions under which we offer refunds or booking changes. Please read carefully before making any reservations.
1. General Terms
All bookings are subject to the terms set by individual service providers (hotels, tour operators, etc.). Refund requests must be submitted by email to [email protected] and include relevant booking details.
Refunds may not be available for non-refundable services. Any approved amount will be credited to the original payment method within 10–15 days.
2. Refunds for Cancellations
- Minimum cancellation: 10% or ₹3,000 (whichever is higher)
- 25% between 45–30 days before departure
- 50% between 30–15 days
- 75% between 15–5 days
- 100% on the same day, no-show, or within 5 days
If cancelled due to lockdown restrictions, the amount will be carried forward to future treks or tours.
Hotels and Accommodations
Refunds depend on the hotel’s policy. Some may allow partial or full refunds; others may charge a fee or deny refunds.
Tours and Activities
Refunds depend on the tour operator. If cancelled due to unforeseen circumstances (for example weather), a full refund will be issued.
3. Non-Refundable Items
- Non-refundable tickets, packages and events
- Travel insurance once issued
4. Changes to Bookings
Date changes are subject to availability and may incur fees. Name changes are generally not allowed. Please verify details before booking.
5. Force Majeure
In the event of a situation beyond our control, such as natural disasters, pandemics, government restrictions, or other force majeure events, we may not be able to provide a refund or alternative arrangements. We will make reasonable efforts to accommodate affected customers and inform them of any significant changes or cancellations.
6. How to Request a Refund
Contact our support team at [email protected] with your booking reference and any required documents (for example a travel advisory or medical note).
Approved refunds will be processed within 5 business days.
7. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please contact us at [email protected] to investigate. We will follow up with the relevant service provider to ensure your refund is processed promptly.
TEAM RAAHI OUTDOORS AND HOLIDAYS PRIVATE LIMITED
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