At Team-Raahi Outdoors and Holidays, we understand that travel plans can change unexpectedly. This Refund and Return Policy outlines the conditions under which we offer refunds or allow changes to bookings. Please read it carefully before making any reservations or purchases with us.

All bookings, including , hotels, tours, and other services, are subject to the terms and conditions set by the individual service providers (e.g., hotels, tour operators). These terms may vary depending on the specific service or package you have booked.
Refund requests must be made in writing via email to [[email protected]] or through our customer support page, and they must include all relevant booking details (booking number, customer name, etc.).
Refunds may not be available for certain services, such as non-refundable , special event tickets, or certain hotel bookings. We will notify you of the refund policy specific to the service when booking.

the amount will be credited to the original payment method within 10-15 days

Standard Cancellation Policy
Minimum cancellation is 10% or INR 3000 whichever maximum per person per tour.
25% between 45-30 days before tour departure.
50% between 30-15 days before tour departure.
75% between 15-05 days before tour departure 100% on the same day & no show & 05 days remaining.
In case, the tour is cancelled due to any kind of lockdown restrictions your paid amount shall be carry forwarded to any of our future treks or tour

Hotels and Accommodations
Refunds for hotel bookings depend on the hotel’s cancellation policy. Some hotels may offer partial or full refunds, while others may charge a cancellation fee or offer no refund at all, depending on their terms.

Tours and Activities Refunds
for tours or activities depend on the specific tour operator's policies. If a tour or activity is canceled by the operator due to unforeseen circumstances (e.g., weather, safety concerns), a full refund will be issued.

Non-refundable tickets: Certain, packages, and event tickets may be non-refundable or subject to steep cancellation fees. Please carefully review the details before making a booking. Travel Insurance: Travel insurance is typically non-refundable after the policy has been purchased. You may be able to make claims based on the terms of the insurance policy.

Date Changes: Changes to travel dates are subject to availability and may incur change fees depending on the service provider. Additional charges may apply if the new dates result in higher rates. Name Changes: Name changes on bookings are generally not allowed, especially for. Please verify all details at the time of booking to ensure accuracy.

In the event of a situation beyond our control, such as natural disasters, pandemics, government restrictions, or other force majeure events, we may not be able to provide a refund or alternative arrangements. We will make reasonable efforts to accommodate affected customers and inform them of any significant changes or cancellations.

To initiate a refund or cancellation, please follow these steps:
Contact our customer support team at [[email protected]] or via our website.
Provide your booking reference number, details of your request, and any supporting documentation (e.g., medical certificates, travel advisories, etc.). Our team will review your request and respond with the next steps. Refunds will be processed within 5 business days, depending on the method of payment.

If you have not received your refund within the expected timeframe, please contact us at [[email protected]] to investigate the issue. We will follow up with the relevant service provider ( hotels, etc.) to ensure your refund is processed promptly.

We are committed to ensuring that your travel experience is enjoyable. If there is an issue with your booking that is within our control, we will work to find a fair resolution. However, refunds are not guaranteed for dissatisfaction with services rendered unless the issue is due to a breach of contract or fault on our part.